Management System

• Ege Seramik is certified with TS EN ISO 9001:2015 (TSE – Turkey) and, with DIN EN ISO 9001:2015 (DQS – Germany) Quality System Certificates, which are awarded to companies that have achieved international quality standards in design, product development, production, facility and services. Ege Seramik has been operating since 1994 while continuously improving itself, and is the first company to receive the ISO 9001 certificate within the ceramic industry of Turkey.

• We conceive our customers and suppliers as a whole, and it is essential that all our employees conduct according to the teamwork spirit and comply with the established rules and systems in order for us to achieve our target of "providing high quality products and services to our customers".

• The voice of our customers start at the stage of product development at our company and reverberates across the stages of product presentation, purchasing, production, and shipment. Generating customer value is one of the top priorities of our company. Surveys and other methods are used in order to comprehend and fulfill the needs and expectations of our customers correctly and fully.

As a dynamic and creative company that is seeking perfection, and with our principles of contented customers, healthy and happy employees and a clean environment, we commit to:

have a share among international brands by gradually increasing our market share;

• Use raw materials and technologies that have less adverse impact on the environment, and to have more ratio of recycling in the design of products and processes;
• Prevent environmental pollution, and use our natural resources efficiently;
• Ensure the recycling of waste that results from our operations and dispose it without causing damage to the environment;
• Conduct risk management effectively and eliminate factors that might harm the environment or our employees, visitors or suppliers;
• Increase the awareness of our employees, customers, and suppliers who might impact the quality of our products and services, about the Integrated Management System;
• Meet the regulatory and other requirements, regularly review our Integrated Management System, and continuously improve our performance through the participation of our employees.

Manufacturing flooring, wall, and glazed porcelain tiles, our company will augment the happiness of those who prefer us with our capability to do better.

Raw Material Suppliers of Ege Seramik San. ve Tic. A.Ş, which adopts the principles of protection of environment, effective implementation of social responsibility system and respect of public health, should also work in accordance with the following rules:

• To realize their production in accordance with the Mining Regulations and regulations of the Ministry of Energy and Natural Resources,
• In accordance with the Environmental Regulations and regulations, shall have the EIA reports to return the operation site to its natural condition when the mine life is over, without harming the nature as much as possible,
• To fulfill OHS regulations for business employees,
• Activities in accordance with the principles of social responsibility,
• Having a Quality Management System,
• To control the products they produce in accordance with the standards and to have a certificate,
• Product deliveries with TDS and MSDS.

As Ege Seramik San. ve Tic. A.S.; we hereby undertake

• To minimize the negative environmental impacts at all stages of the product life cycle, to use recycled raw materials, packaging materials and technology,
• To prefer products that provide energy efficiency in the purchasing process,
• To prevent pollution of the environment, to use natural resources efficiently,
• Optimizing our energy consumption,
• Based on the requirements of ANSI A.138.1 Standard in our activities,
• To regularly review our system carried out within the scope of Green Squared Standard, to continuously improve our performance and to ensure sustainability,
• Compliance with all legal requirements,
• To improve the awareness of our employees, customers and suppliers that may affect the quality of products and services on environmental-OHS-energy-social responsibility issues.

For a sustainable future that is open for development, an inextricable part of our activities consist of taking all necessary measures in order to minimize the adverse effects of our operations on environment; guiding our employees on the issues of Occupational Health and Safety in all departments; and taking Occupational Health and Safety measures at our workplace.

Our Occupational Health and Safety committee meets monthly and maintains the continuity of our safe work environment. Our Workplace Health Unit provides full-time services to our employees. There is a fire truck and trained personnel at our company.

Listed operations of our company contributes both to the protection of environment and to the economy of the country.

At each step of the process starting from design, all necessary measures are taken to assess and minimize the environmental impact that may arise from using our products.

Used packaging waste are classified and stored in such a way as not to harm the environment, and then are disposed through licensed companies, in accordance with the Packaging and Packaging Waste Control Regulation.

Arrangements that are required in order to recycle packaging material that we supply to the market were made and these packaging materials are being recycled.

We have minimized our hazardous waste, and waste oil, waste cell batteries, waste batteries, and packaging waste that has been contaminated with hazardous waste are sent to the licensed companies and are recycled.

Treatment sludge that is generated at the wastewater treatment facility is reused.

Water that is treated at our wastewater treatment facility is reused, and in this way we reduce the amount of water that is being discharged and hence minimize our level of water consumption.

Resources are used efficiently.

Factors that may cause environmental pollution are being identified and brought under control, and these factors are prevented by ensuring continuous improvement.

Scrap and waste that result from our operations are being identified, taken under control, and we ensure the recycling of scrap and waste and the disposal of nonrecyclable waste through lawful means.

As Ege Seramik, we implement systems for guiding our employees with respect to issues on Occupational Health and Safety; for identifying measures about occupation health and safety at our workplace; for installing necessary protective shields on machines and workbenches in a safe way; for establishing a work order that will ensure Occupational Health and Safety on issues such as established work procedures, used material, personal protection gears, and workplace sanity at all our departments.

Furthermore, our present Occupational Health and Safety committee meets monthly and contributes to these efforts. Our Workplace Health Unit provides full-time services to our employees. There is a fire truck and trained personnel at our company.

Ege Seramik aims at transforming its social responsibility requirements into a corporate culture, and it is aware of its responsibilities to the society that has uplifted it. With this awareness, in order to fulfill its duty to the society, Ege Seramik is supporting Social Responsibility projects (product aid that is supplied to public institutions and agencies, educational projects, protection of nature), systematically follows and enhances practices. Ege Seramik complies with the Social Compatibility standards while conducting its activities, and it undertakes to have its employees receive all benefits that arise from governing labor laws and relevant standards; to comply with Occupational Health and Safety rules; and to act accordingly in order to avoid polluting the environment.

Ege Seramik San. ve Tic. A.Ş. accords priority treatment to issues that relate to increasing the health, safety, and satisfaction of our employees. As Ege Seramik San. ve Tic. A.Ş., we undertake to:

• Continue implementing the ongoing principle of working on voluntary basis;
• Not to employ underage children at our company which operates within the scope of manual labor and hazardous occupation;
• Continue to show respect to union membership and rights of collective bargaining with the same sensitivity it has shown;
• Ensure the continuation of regular health and safety training; regular controls and improvements; and of the safe and sanitary work environment that is being provided;
• Pay salaries that are based on legal requirements and collective agreements;
• Implement the provisions of the labor legislation and of the Collective Agreement in determining working hours;
• Avoid discrimination based on religion, language, ethnicity, class, gender, sexual orientation, marital status, age, disability, union membership, political views in recruitment, training, promotion, retirement; and provide equality of opportunity to the employees who are at the same position;
• Ensure continuity in employment;
• Comply with the provisions of the Labor Code No. 4857 and relevant regulations with regard to providing the work conditions in an environment that is based on respect and trust within the scope of ethical values, and disallowing abuses; implement and ensure the continuation of practices that are relevant to ETI Base Code Standards, with an understanding that aims for continuous improvement.

As Ege Seramik Sanayi ve Ticaret A.Ş., within the scope of our Information Security Policy, which covers our Electronic Information Assets used in Customs and Foreign Trade Operations such as Marketing, Purchasing Import, Export, Transit, and Customs Clearance, as well as related activities including Logistics, Warehousing, Accounting, Finance, and Information Technologies, and the protection of these assets,

• We commit to fulfilling applicable national/international standards, legal requirements, and customer obligations,
• To ensuring the availability, integrity, and confidentiality of information assets, being aware of the risks associated with them, and managing these risks effectively,
• To raising a high level of information security awareness through training activities,
• To reducing the impact of information security threats that may affect business continuity and ensuring the sustainability of our operations,
• To systematically addressing information security and continuously improving our practices.

In order to ensure an efficient and peaceful working environment and to protect our company and employees in all physical, intellectual, and operational aspects;

• To effectively implement systems consisting of entry and exit controls, risk awareness, and security personnel,
• To maintain regular inspections and controls,
• To collect necessary and essential information, and to provide training and guidance in order to safeguard the health and safety of our employees,
• To establish and maintain healthy and safe working environments,
• To ensure that our products are securely protected during storage and shipment and delivered safely to our customers,
• To ensure security in accordance with applicable standards, regulations, and customer requirements,
• To control criminal activities related to supply chain security such as drug trafficking, terrorism, human trafficking, and illegal smuggling,
• To ensure that supply chain security is recognized across multiple departments such as Human Resources, Information Technologies, and Logistics Planning, and that it is considered the responsibility of all,

Ege Seramik San. ve Tic. A.Ş. hereby commits to these principles.

• PURPOSE AND SCOPE

The purpose and scope of this Global Anti-Discrimination and Anti-Harassment Policy (“Policy”) is to define the rules to be considered by Ege Seramik San. ve Tic. A.Ş. in order to provide a workplace free from all forms of Discrimination and Harassment, including Sexual Harassment. All employees, managers, and officers of Ege Seramik San. ve Tic. A.Ş. shall comply with this Policy, which forms an integral part of the Global Code of Business Ethics. Ege Seramik San. ve Tic. A.Ş. also expects all Business Partners to comply with this Policy and/or act in accordance with it and takes the necessary steps to ensure such compliance.

Ege Seramik San. ve Tic. A.Ş. respects all rights of its employees against sexual harassment, psychological harassment, discrimination, and retaliation, and commits to a zero-tolerance approach in this regard.

• DEFINITIONS

“Discrimination” means unfair treatment or arbitrary distinction made against a person based on race, gender (including pregnancy), color, nationality or social status, ethnic origin, religion, age, disability, sexual orientation, gender identity, marital status, sensitive medical conditions, union membership or activities, political opinion, or any other status prohibited by law.

“Sexual Harassment” is defined as any unwanted sexual advance, request of a sexual nature, verbal or physical conduct or gesture of a sexual nature, or any other conduct of a sexual nature that could reasonably be expected to offend or humiliate another person or be perceived as such.

“Human Rights” refer to the inherent rights of all human beings regardless of gender, race, color, religion, language, age, nationality, differences of opinion, national origin, social status, or wealth, and include, among other rights, the right to live equally, freely, and with dignity.

“Harassment” refers to any inappropriate and unwanted behavior that may offend, humiliate, or be perceived as such by another person.

“Psychological Harassment (Mobbing)” may be defined as behaviors in the workplace where one or more persons exclude, pressure, intimidate, or subject another person to verbal or physical harassment after labeling them as unwanted, or statements or threats that imply, associate, or create such an implication between an employee’s employment status, promotion potential, or salary and their tolerance of sexual harassment.

• GENERAL PRINCIPLES

Ege Seramik San. ve Tic. A.Ş. adopts the Universal Declaration of Human Rights as its guide and embraces an understanding that respects Human Rights towards its stakeholders in the countries where it operates. Creating and maintaining a positive and professional working environment for its employees is a fundamental principle of Ege Seramik San. ve Tic. A.Ş., and all forms of Discrimination and Harassment, including Sexual Harassment, are strictly prohibited in the workplace. One of the objectives of Ege Seramik San. ve Tic. A.Ş. is to provide a working environment compatible with human dignity, free from Discrimination or injustice, and aimed at bringing together individuals from diverse backgrounds, cultures, professional experiences, and perspectives to develop new ideas and solutions. Accordingly, recruitment decisions are based solely on business needs, job requirements, and individual qualifications, without regard to race, gender (including pregnancy), color, nationality or social status, ethnic origin, religion, age, disability, sexual orientation, gender identity, marital status, sensitive medical conditions, union membership or activities, political opinion, or any other status prohibited by law.

• COMMITMENTS

Ege Seramik San. ve Tic. A.Ş. commits to providing and maintaining a working environment free from Discrimination and Harassment, including Sexual Harassment, where everyone is treated with respect and dignity, can fully contribute, and has equal opportunities.

A fundamental element of Ege Seramik San. ve Tic. A.Ş.’s commitment to equal opportunity is zero tolerance for Discrimination and Harassment based on or arising from a person’s race, gender (including pregnancy), color, nationality or social status, ethnic origin, religion, age, disability, sexual orientation, gender identity, marital status, sensitive medical conditions, union membership or activities, political opinion, or any other status prohibited by law. Any such Harassment directed at employees, managers, or officers of Ege Seramik San. ve Tic. A.Ş. or any of its Business Partners is unlawful and will not be tolerated under any circumstances.

Zero tolerance for Discrimination is a fundamental principle throughout all employment processes, including recruitment, promotion, assignment, compensation, transfers, discipline, demotion, termination, and access to benefits and training. Ege Seramik San. ve Tic. A.Ş. expects all employees to demonstrate the same sensitivity in their conduct toward one another.

Employees found to have engaged in Discrimination will be subject to corrective measures, including termination of employment where appropriate. If any Business Partner is found to have engaged in unlawful Discrimination of any kind, their contracts may be terminated.

• AUTHORITY AND RESPONSIBILITIES

All employees and managers of Ege Seramik San. ve Tic. A.Ş. are responsible for complying with this Policy and for implementing and supporting the relevant procedures and controls of Ege Seramik San. ve Tic. A.Ş. in line with the requirements set forth herein. Ege Seramik San. ve Tic. A.Ş. also expects all Business Partners to comply with this Policy and/or act in accordance with it and takes the necessary steps to ensure such compliance.